Effective phoning

English February 10th, 2016

Unhelpful way Polite way
1 Introduction
What do you want?
What's your problem?
I can't follow what you are saying.
How can I help you?
Could you share the problem? What seems to be the trouble?
Could you please repeat the last sentences, I can't understand what you said? Sorry? I beg your pardon, is it okay to say that again?
2 Assisting the customer
Tell me what you wanted again.
Send me a copy of your receipt.
Could you please repeat? Is it okay to say that again?
Do you have a copy of your receipt on hand? Do you mind sending me a copy of your receipt?
Is it possible to send me a copy of your receipt?
3 Showing understanding
It's your problem, not ours.
I think you are over-reacting.
We hear this same comment from every customer.
Can I add/pull in smb to the chat/conversation? Can I transfer you to smb?
Not to worry, we'll sove you problem.
It seems like the issue/problem might be on the user end/side. Could you please ...
This seems to be a common issue people are having + (promise of action)
4 Promising action
I'll ring you back some time next week.
I'll have to ask the manager if I can do anything about it.
I don't know how I can help you.
Would you mind if I'll ring you back some time next week?
It shouldn't be a problem, I'll just have to check/double check with my manager.
Not to worry, I'll search for someone else who can help you.
5 Closing the conversation
Anything else?
Is that it?
Hope you won't call us again with your problems.
Have I missed anything? Is there anyting else to add?
Can I just go over the items before we finish?
Is there anything else I can help you with? Please let me know.
Please let me know if anything else comes up.

Personality traits

English February 2nd, 2016

Let's extend our vocabulary with words describing personality traits.


decent порядочный, приличный
diligent прилежный, усердный
faithful верный
fair честный, справедливый
frank откровенный
generous великодушный, щедрый, благородный
good-natured добродушный
honest честный
industrious работоспособный
just справедливый
kind добрый
modest скромный
noble благородный
persistent упорный, настойчивый
polite вежливый
punctual пунктуальный
reasonable благоразумный
reserved сдержанный
resolute твердый, решительный
strong-willed волевой
smart остроумный, находчивый; быстрый, проворный
tactful тактичный
well-bred благовоспитанный
wise мудрый
witty остроумный

Read the rest of this entry »

Today we start to learn Mathematical vocabulary.

Word or expression Russian Translation
1 abelian group абелева группа
2 abnormal subgroup абнормальная подгруппа
3 absolutely indecomposable module абсолютно неразложимый модуль
4 action действие
5 active активный
6 algebra алгебра
7 algebraic closure of field алгебраическое замыкание поля
8 amalgamated centre объединенный центр
9 amenable Lockett operation поддающийся операции Локетта
10 automorphism group группа автоморфизмов
11 avoidance class класс избежаний
12 Baer function функция Бэра
13 Baer-local formation Бэр-локальная формация
14 Baer's theorem теорема Бэра
15 balanced map сбалансированное отображение
16 base group of wreath product базовая группа сплетения
17 basis for Schunck class базис класса Шунка
18 Berger class класс Бергера
19 bimodule бимодуль
20 block блок

Tags: , , , , , , , ,

Noun. Overview

English March 26th, 2011

1. The noun is a part of speech that denote the object. It answer on questions "who is this?" or "what is this?". For example: who is this? - a man, a girl, an engineer; what is this? - a house, wheat, darkness, work.

2. Usually we use nouns with articles and prepositions: a table, the table, on the table, under the table.

3. Nouns have two numbers: a single (a table, a book) and a plural (tables, books) form.

4. Nouns have two cases: general (worker, father) and possessive (worker's, father's).

Read the rest of this entry »

Tags: , , , , , , , , ,

Perennial problem

English March 26th, 2011

Grammar is perennial problem. As my native languages are Belorusian and Russian, it's hard to me to build sentences according to the rules of English. So I decided to start learn grammar of English from beginning to end. Previously I studied grammar only fragmentary, but now I understand that without grammar I cannot write articles correctly (generally speaking, I dislike grammar). First I start from parts of speech. There are 9 parts of speech (the Noun, the Adjective, the Numeral, the Pronoun, the Verb, the Adverb, the Preposition, the Conjunction, the Interjection) in English. I selected the book "К.Н. Качалова, Е.Е. Израилевич Практическая грамматика английского языка" for my studies.

Tags: , , ,

I found great video lessons on YouTube. They are really good. The teacher is very emotional, so it's fun to see his lessons. Let's see introduction lesson.

Tags: , ,

I've started to find the books for my English learning. I don't know exactly my current level of English, but I think it's Intermediate. I need to achieve First Certificate in English (FCE) level, then I can go to Minsk and take an exam.

Read more :

Key English Test (KET): http://www.cambridgeesol.org/exams/general-english/ket.html

Preliminary English Test (PET): http://www.cambridgeesol.org/exams/general-english/pet.html

First Certificate in English (FCE)http://www.cambridgeesol.org/exams/general-english/fce.html

Certificate in Advanced English (CAE): http://www.cambridgeesol.org/exams/general-english/cae.html

Certificate of Proficiency in English (CPE): http://www.cambridgeesol.org/exams/general-english/cpe.html

Tags: , , , , , , , ,